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Every shipmentalways visible
All your shipments in a single view, whatever the carrier: uniform statuses, delays and exceptions highlighted and a tracking page for your customers.
From pickup to delivery, without opening ten websites.
Every carrier speaks its own language. Track & Trace collects the events and turns them into clear statuses, the same for everyone.
All shipments from all carriers in the same list, with the latest event and an up-to-date status.
Find a shipment by order number, tracking code or customer name, without going through the carrier’s website.
Held parcels, failed deliveries and delays surface at once, so you act before the customer writes.
Your customer follows their order from a clear page, without having to look up the carrier or write to you.
For a held parcel you choose what to do from the software, whether a new attempt, pickup or return, and the release request goes out by itself. No more calls to carrier call centres.
The tracking link goes into Shipping Notifications messages, so your customer is always informed.
From shipment to customer, in four steps.
- 1
The shipment leaves
As soon as the label is created, the shipment appears in the list with its tracking code.
- 2
Events update
Emawerly collects carrier events and maps them to uniform statuses, the same for every carrier.
- 3
You handle exceptions
If a shipment stalls or is held, you see it highlighted and send the release request to the carrier from the software.
- 4
The customer follows the order
From the tracking page they see the status and expected delivery, and you get fewer support requests.
Deliveries under control, fewer requests to handle.
When customers see the order status on their own and you handle held parcels and releases straight from the software, you stop chasing carriers.
Out for delivery, delivered, held: the same words for every carrier, for you and for the customer.
You say how to proceed with a held parcel and the request goes out automatically, without phoning the carrier’s call centre.
Delivery times and exceptions by carrier show you who performs well and who does not.
Try it free for 15 days with your carriers.
Why companies choose it.
No more carrier websites to open one at a time.
Carrier events translated into clear, comparable statuses.
You instantly see what is stuck, late or held.
Clear tracking that customers check on their own, on smartphone too.
Held parcels and releases are handled from the software, with no phone calls to carriers.
Times and exceptions by carrier, to choose with data.
Where it makes the difference.
You look up the order, see the event history and reply in seconds.
The shipment is highlighted, you choose from the software how to proceed and the release request goes to the carrier, without calling its call centre.
You compare times and exceptions by carrier and shift volumes to whoever delivers best.
Ema AI watches shipment events, flags the ones at risk of arriving late and drafts the reply to the customer. You review it and send it.
We do not sell shipments: you use your own carrier contracts and we connect them, automate them and show them to you in one place.
Even better together.
Every module works on its own. Together they form a single flow from order to delivery.
The shipments you follow here.
Customer alerts with the tracking link.
When the shipment comes back.
Connected modules: shipping, alerts and support in the same system.
Before you try it.
What is Track & Trace?
It is the Emawerly module that gathers the tracking of all shipments in a single view, whatever the carrier.
Does it work with several carriers at once?
Yes. Shipments from all the carriers you have connected appear in the same list, with uniform statuses.
Can the customer follow the order on their own?
Yes, on the tracking page they see status, event history and expected delivery.
Can I handle releases and held parcels from the software?
Yes. For a held shipment you choose how to proceed and the release request is sent to the carrier automatically, so you do not have to call its call centre.
How are delays flagged?
Held parcels, failed deliveries and delays are highlighted in the list, so your team knows where to act.
Does it connect to customer notifications?
Yes, with Shipping Notifications the tracking link goes into the messages sent to the customer.
Can I compare carriers?
Yes, you see delivery times and exceptions by carrier and can decide with data.
Always know where every parcel is.
Try Track & Trace free for 15 days or book a demo: we go through it together on your carriers.