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Returns becomean advantage
The smart, simple and high-performing solution to the challenges of reverse logistics: a return portal with custom rules, dedicated APIs and analytics to simplify every process.
Optimised returns, from the customer’s click to the warehouse.
A single process, defined by you, that the customer follows on their own and your team controls without chasing emails and phone calls.
The customer opens the portal, picks the items and the reason and submits the request in a few clicks.
Define the return window, reasons, excluded products and when to approve automatically or by hand.
After approval the customer receives the return label generated with the carriers you have connected.
The return status is visible in the portal and the customer gets updates at key steps.
Connect the return process to your systems: create, read and update returns from your own back office too.
Track return rate, reasons and processing times to see where to act.
From request to restock, in four steps.
- 1
The customer starts the return
They enter the order, select the items and give the reason in the return portal.
- 2
Your rules decide
The system applies the rules you set: it approves automatically or passes the request to your team.
- 3
Label and shipping
The customer gets the return label and can choose how to send the parcel back, among the options you enabled.
- 4
Restock and data
The return goes back to the warehouse and the data feeds your KPIs: reasons, times and return rate.
Turn the return into a positive experience.
A simple, well-explained return is one of the best ways to build loyalty: your customer will remember you.
The customer knows what to do, what to expect and where the return stands, without writing to support.
With status and updates in the portal, “where is my refund?” questions drop.
Wrong size, defects, second thoughts: every reason is logged so you can act on product and descriptions.
Try it free for 15 days and see how it fits your rules.
Why companies choose it.
The return process follows your policies, not a fixed template.
Integration with your systems to create and track returns automatically.
A simple, self-service experience, on smartphone too.
Return rate, reasons and processing times in a readable dashboard.
With Warehouse Pro, the return goes back to stock with intake and reason logged.
Return history on the customer record and support tickets in the same place.
What changes, from day one.
- Return requests by email and phone
- Rules applied by hand, case by case
- Customers asking “where is it?”
- No view on why items come back
- Requests from the portal, self-service
- Custom rules applied by the system
- Return status always visible
- KPIs and reasons to improve product and service
Where it makes the difference.
The customer requests a return in the portal, the rule approves it automatically and the label arrives at once.
The rule passes the request to your team, who review it and reply from the same record.
You check the KPIs, spot which product comes back most and act on its description or sizing.
Ema AI reads your returns data and helps you spot recurring reasons and the most returned products. You set the rules, it prepares the picture.
We do not sell shipments: you use your own carrier contracts and we connect them, automate them and show them to you in one place.
Even better together.
Every module works on its own. Together they form a single flow from order to delivery.
Return intake and write-off in the warehouse.
Labels and shipments with your carriers.
Return KPIs and data alongside sales.
Connected modules: the return as part of the cycle, not an exception.
Before you try it.
What is Returns Management?
It is the Emawerly module for reverse logistics: a return portal for customers, custom rules, dedicated APIs and KPI analytics.
Can I set my own return rules?
Yes. You set the return window, reasons, excluded products and when to approve automatically or hand the request to your team.
How does the customer portal work?
The customer enters their order, picks the items and the reason, and follows the return status through to restock.
Can I connect it to my systems?
Yes, with dedicated APIs you can create, read and update returns from your back office or your e-commerce.
Does the return go back to the warehouse?
With Warehouse Pro you can log the return into the warehouse and put it back in stock or write it off with an adjustment, all in the history.
Which KPIs can I track?
Return rate, reasons, most returned products and processing times, in a dashboard you can check whenever you like.
Make the return a reason to come back.
Try Returns Management free for 15 days or book a demo: we go through it together on your return rules.