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Ema AI AssistantAgentic

The AI assistant that truly knowsyour logistics.

order: #4821 createdtracking: deliveredwarehouse: low stockreturn: #118 openedorder: #4821 createdtracking: deliveredwarehouse: low stockreturn: #118 opened
campaign: email sentinvoice: unusual amountcustomer: new ordercarrier: pickup donecampaign: email sentinvoice: unusual amountcustomer: new ordercarrier: pickup done
WhatsApp: customer notifiedrule: appliedagent: claim openedticket: closedWhatsApp: customer notifiedrule: appliedagent: claim openedticket: closed
[ DECISION ] VIP customers: express carrier[ APPROVAL ] refund confirmed by the manager[ RULE ] COD orders: Poste Italiane[ DECISION ] VIP customers: express carrier[ APPROVAL ] refund confirmed by the manager[ RULE ] COD orders: Poste Italiane
01Team and agents
24/7 chat
AI agents
Tasks
Approvals
02Context engine
Real-time data
Every department
No syncing
Always up to date
03Company knowledge
Rules
Decisions
Customers
Carriers and contracts
04Intelligence
Skills
Memory
Learning
Predictive analytics
SELF-IMPROVINGSELF-ORGANIZINGMEMORYORCHESTRATION✕✓
COMPANYEma AI
AnthropicGeminiGrok
COMPANYEma AI
AnthropicGeminiGrok
ORCHESTRATION
01Team and agents
24/7 chat
AI agents
Tasks
Approvals
02Context engine
Real-time data
Every department
No syncing
Always up to date
03Company knowledge
Rules
Decisions
Customers
Carriers and contracts
04Intelligence
Skills
Memory
Learning
Predictive analytics

Sample data and names. Model names and logos belong to their respective owners.

Connected toOrdersShippingWarehouseReturnsCostsMarketingData analysis
AI agents are included in all plans
HOW IT WORKS FOR YOU

One assistant across the whole process.

From order to return, Ema AI answers, warns you before problems happen and acts with you.

AGENTIC TEAM

A team of AI Agents across the whole process. Ema AI steps in from order to return and works like a real team.

Orders AgentShipping AgentCare Agent
AI AVATAR

Your Avatar replies for you. With Hive it becomes your Digital Twin: always aligned, even when you’re away.

Avatar updated
REPLYING FOR YOU:
Order #4821 on track
AI Avatar
ORCHESTRATION

Coordinates every module. Shipping, warehouse, support and costs move together.

ORCHESTRATING
EARLY WARNING

Warns you before problems happen. Delays and anomalies highlighted, with the action ready to run.

Delay risk detected
Notify customersSwitch carrierUpdate tracking
DIRECTION

Tells you where you’re heading. Trends and forecasts, so you decide with the data in front of you.

Next 7 days · deliveries on schedule
Forecast build in progress..
Where you are heading · on track
REAL TIME · NATIVE

Real data, in real time. Everything in the same platform: no syncing, no delayed data.

OrdersCarriersOne native data layerREAL TIMEWarehouseCosts
AI ORCHESTRATOR

The models drive it. Ema AI knows your company.

Ema AI Assistant works with the best AI models, but its value is in the context: it has all your platform’s data under control.

The engineAI models

Anthropic, Gemini, Grok and OpenAI power Ema AI’s reasoning. Ema AI is integrated with the leading models and doesn’t depend on just one.

The brain that sees everythingEma AI Assistant

It sits at the center of the platform: it sees, monitors and knows all the data, in real time.

Every departmentYour company

Marketing, e-commerce, warehouse, deliveries and data analytics: Ema AI reads them together, with no exports.

In real time

Follows orders, shipments, warehouse and campaigns as they happen.

Learns

The more it works with you, the better it knows how your company runs.

Receives new skills

You teach it new skills, without starting over.

Predictive analytics

It tells you what is about to happen, not just what already did.

Model names and logos belong to their respective owners.

HOW IT WORKS

From question to action, in four steps.

1Connect

Ema AI reads the orders, shipments, warehouse and returns already in the platform. No syncing.

2Ask

Write as you would to a colleague: “which shipments are late?”.

3Ema AI prepares

Finds the data, spots anomalies and proposes the action to take.

4You approve

You confirm, or you set rules for repetitive tasks.

YOUR TEAM OF AGENTS

Agents that work while your team does something else.

Each has a precise task and works on the same data as your shipments.

Exceptions agent

Spots delays and stalled deliveries, notifies the customer and suggests the action for the team to take.

  • Flags the stuck parcels
  • Notifies the customer on WhatsApp
  • Opens the claim with the carrier
Held parcels agent

Tracks parcels held at the depot and arranges redelivery or collection at the pickup point.

  • Contacts the recipient
  • Proposes redelivery or pickup
  • Closes the case
Customer agent

Answers “where is my order?” with the real shipment status.

  • Real status from tracking
  • 24/7 chat with handover to an agent
  • Also on WhatsApp with WhatsApp Plus

With extended AI Studio, from the Pro plan, agents also work on reviews and product reordering.

For every role

Ask for what you need, in your own work.

Examples of requests you can make to Ema AI.

Logistics
Which shipments have been stuck for more than 48 hours?

A list with carrier and customer, and the actions ready to run.

Customer care
Where is order #4821?

Real status from tracking and a message ready for the customer.

E-commerce
How many returns this week, and why?

Summary by reason and by product.

Administration
Are there carrier invoices with unusual amounts?

Anomalies highlighted: recalculated weights, surcharges, double charges.

Marketing
Prepare a review request for the customers delivered yesterday.

Message draft and customer segment.

Management
How are deliveries going this week?

Trends and forecasts, with the data in front of you.

CONTROL

You decide what it can do.

A useful assistant must not be a risk: the final word is yours.

You approve sensitive actions

Changes to orders, refunds and customers go through your confirmation.

You set the rules

For repetitive tasks, you decide when it can act on its own.

Everything is logged

Every action is tracked: what was done, when and why.

Data in your platform

Ema AI works on the data already in Emawerly, with no exports.

In the plans

Included in every plan.

AI agents are included in all plans. What changes is the tokens available each month.

Start1MAI tokens per month
Growth5MAI tokens per month
Pro15MAI tokens per month
Scale40MAI tokens per month
EnterprisetailoredAI tokens per month

Usage by model type: Fast 1x, Balanced 3x, Premium 5x. Extended AI Studio and Hive from the Pro plan.

See all plans
With Hive you create your Agentic AI Avatar.

It works to your rules and replies in your place: the team stays aligned, even when you’re on a break or away.

Always alignedActive when you’re awayFollows your rules
Discover Hive
FREQUENTLY ASKED QUESTIONS

Before you try it.

Is Ema AI included in my plan?

Yes. AI agents are included in all plans, with a monthly token allowance that grows with the plan.

What are AI tokens?

They’re the unit used to measure the use of AI models. Usage depends on the type of model you choose among the integrated ones.

Can Ema AI act without my approval?

You decide. For sensitive actions you can require approval, while for repetitive tasks you can set rules.

What data does Ema AI use?

The data already in your Emawerly platform: orders, shipments, warehouse, returns, marketing and sales. With integrations, also the data imported from third-party services.

What is the Hive AI Avatar?

With AI Creator you create an Agentic AI Avatar that works with your rules and replies in your place. You can give it your skills, your tone of voice, the way you reason and answer, and the way you talk to customers and colleagues.

How can I try it?

With the 15-day free trial. If you want a guided demo, book it and we’ll show you Ema AI on your volumes.

Can’t find the answer you’re looking for?

Explore the Knowledge Base or write to us through the form.

Put Ema AI to work on your logistics.

Try it free for 15 days, or talk to us: we’ll show you Ema AI on your volumes.

Try it free for 15 daysBook a demo

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